After receiving coaching from Mark, I have been able to reflect more effectively when a situation has arisen. Beforehand I would seek help immediately, while I am now able to pause and allow myself the time to discover the answers within myself. While I still seek help and guidance from my colleagues, I am more confident when problematising by myself. I have also gained a calm confidence when speaking with parents as Mark was able to navigate the change from being defensive to collaborative when it came to difficult conversations. Furthermore, I now have a keen sense of what my core values are.